Privacy Policy

CLEAR Living Transitions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit clearlivingtransitions.com and interact with our services.

1. Information We Collect

Information you provide directly

When you fill out a contact form, request a CLEAR Review, or take the CLEAR Clarity Check-Up, we may collect:

• Your name
• Email address
• Phone number
• City or general location
• A brief description of your situation or request

Information collected automatically

When you visit our website, standard web server logs and analytics tools may collect:

• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• General geographic region (city/state level)
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or request for a consultation
• Follow up on a submitted CLEAR Clarity Check-Up
• Provide information about senior transition planning services
• Send a single informational follow-up if you have opted in
• Improve the content and usability of our website
• Understand how visitors find and use our educational resources

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Cookies, Tracking, and Advertising Measurement

Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use the site, and measure the effectiveness of our advertising.

We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand aggregate visitor behavior (e.g., Google Analytics)
• Advertising measurement cookies — to measure how people find and interact with our site (see Meta Pixel below)

Meta Pixel (Facebook Pixel)

This website uses the Meta Pixel, an advertising measurement tool provided by Meta Platforms, Inc. The Meta Pixel allows us to measure how visitors interact with our site — specifically, it records when a page is viewed (PageView) and when someone completes a Clarity Tool assessment or submits a contact inquiry (Lead).

What we do NOT send to Meta: The answers you provide inside any Clarity Tool — including health and daily functioning assessments, legal or financial readiness questions, caregiver circumstances, or any other assessment responses — are never transmitted to Meta. Only standard, non-sensitive contact completion signals are used for advertising measurement.

Matching: We do not use Meta's Advanced Matching feature. No name, email address, phone number, or other contact identifier from your form submission is shared with Meta.

The Meta Pixel may set cookies on your device and collect information such as your IP address, browser type, pages visited, and actions taken on this site. This data is processed by Meta in accordance with Meta's Privacy Policy.

To opt out of Meta's use of your data for advertising purposes, visit Facebook Ad Preferences or use the Digital Advertising Alliance opt-out tool. You may also disable cookies through your browser settings, which will prevent the Meta Pixel from functioning.

4. Email Communications

If you submit a contact form or take the CLEAR Clarity Check-Up, we may send you a follow-up email related to your inquiry. We use email service providers (including Mailjet and/or SendGrid) to deliver these messages securely.

We do not add you to a recurring marketing list without your explicit consent. You may opt out of any email communications at any time by replying to any message or contacting us directly.

5. SMS Privacy Notice

CLEAR Living Transitions respects your privacy. Mobile phone numbers and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

If you opt in to receive SMS communications from CLEAR Living Transitions, you may receive messages related to:

• Appointment reminders
• Consultation scheduling
• Transition planning updates
• Requested resources
• Customer support
• Service-related communications

Message frequency may vary based on your interaction with our services.

Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

6. Third-Party Services

Our website may include links to third-party websites, including RE/MAX ONE and other professional resources. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.

We may use third-party analytics tools (such as Google Analytics) that collect anonymized, aggregate data about website usage. These services have their own privacy policies and data practices.

7. How We Protect Your Information

We take reasonable steps to protect the personal information you provide through our website. This includes using secure transmission protocols (HTTPS) and limiting access to your information to those who need it to respond to your inquiry.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, please contact us and we will promptly remove it.

9. Your Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request that we delete your information from our records
• Opt out of any email communications

We will respond to all reasonable requests within a timely manner.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: